What Are You Braiding Into Your Life?

A very wise woman once said something to the effect of: “You will have balance in your life. Maybe not every day, maybe not even every year. But over the course of your life, you will have balance.” (Note: I can’t remember who said that. She was a panelist at a luncheon honouring some women of distinction that I attended years ago.)

Cord-ManyThreadsI’ve been thinking about that statement a lot lately, as I work on changing the balance of my life. More than changing the balance, though, this has felt like changing the pattern, the colours and the threads, the shape. I do live a pretty balanced life now, but it IS changing. It looks and feels different than it did last year, and it’ll look and feel different again this time next year.

I recently read an article in The Globe and Mail about Michelle Obama called “Fashion’s first lady” (short link = http://goo.gl/7LF9V ). I enjoyed the article but what really struck me was this paragraph:

“First ladies are often a lightning rod for cultural angst about the choices women have and are intensely scrutinized for the ones they make. But in her choice of fashion, Michelle Obama is an exemplar of how many modern women think and behave. It’s not about Having It All. And it’s not about Having It All Just Not At The Same Time – the popular sequential view of how a woman can organize herself with career, marriage and motherhood, a path that often ends in heartbreak as women discover they cannot conceive. It’s more about braiding various responsibilities as wife, mother, Ivy League alumna and professional, allowing some strands to be thicker at certain stages of life, depending on the circumstances.”

Aha! THAT’S what my life is like: a cord braided of strands that change colour and thickness and texture. Sometimes I change the strands. Sometimes outside circumstances change the strands. Sometimes a strand breaks, when a relationship is severed for whatever reason. Sometimes a new strand is braided into the whole, when a new relationship starts.

And those relationships are with anything and everything: family, friends, your home town, your current geographical location, your education (and the choices you made there), your career (and those choices too). Even with yourself: your physical, mental, emotional, and spiritual aspects. I know at different times of my life I have focused more or less on any given relationship, started new ones, ended some. The cord, my life, goes on, a little different than it was before.

Sometimes that cord gets knotted and tangled. Sometimes it flows smoothly. Sometimes it’s weaker than others. Sometimes it feels like it’s fraying, as if bits of me have gone astray like fuzz from a woolly scarf. Sometimes it feels strong and flexible. Sometimes it’s simple, sometimes it’s complex.

Cord-FewThreadsI’m working on making it simpler, at the moment. The threads I want to nurture are getting stronger and thicker. The ones I don’t want to focus on are getting thinner and less colourful. Most of them will always be a part of my braided cord, but they won’t be as noticeable. Some I’ll snip and tie off; they won’t continue.

What does the braid of your life look like? Is your cord knotted and tangled, or running smoothly? Are you paying attention to the important threads (relationships), making sure they’re healthy and strong?

Sometimes we need help, another set of eyes and hands, to help us untangle threads. If you’ve ever scooped a fine chain out of a jumble, you know exactly what I mean! For our lives, or lifestyle businesses, sometimes we need a listener, a sounding board. Which strand in your braided cord can you tug on for help?

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How to Be a Frugal Business Owner

Piggy Bank On DietIt’s coming up to tax time here in Canada, and the US. Pulling together year-end reports on revenues and expenses is, for some business owners, the first time all year they take a good hard look at the numbers.

Bad, bad business owners! At least having to file my GST return every three months forces me to balance my books! If you don’t look at the numbers often, you really have no idea how your business is doing.

Looking at reports will give you that snapshot view, but it doesn’t help you improve your bottom line. You need to be consistently mindful, especially about expenses you can control.

We often practice the art of frugality at home, but not always in our businesses! Yet the frugal business owner can build your business faster, and pocket more of the profits. It’s a less stressful way of owning and running a business, too. If you’re looking ahead and wanting to cut back on your spending and make more money, you’ll enjoy these tips on how to be a frugal business owner.

Tip #1 Free Software and Applications

Let’s face it, there are literally thousands of software products and applications that can help you run your business more smoothly. They range from invoicing software to communication tools. And while you can most certainly pay for these products, there is almost always a free alternative. Many of these free alternatives come in the form of open source products, which can have risks. However, with a little care you can automate much of your business with top-quality technology for next to nothing.

Tip #2 Budget

Don’t have a budget? Create one using one of those free software products or applications just mentioned in #1. Your budget will show you areas where you can cut back on your spending and it can help you keep more money in your pocket.

Tip #3 Analyze Everything

Analyze your budget. Analyze your advertising spending. Analyze your contractors. Anytime you consistently spend money on something, create a system to analyze and assess the results. For example, if you’re spending $500 a month on advertising you probably want to make sure you’re at least earning $501 back from the ad.

Tip #4 Outsource

Why pay someone to do something that you can do yourself? Because it often makes good financial sense. Outsource the tasks that take you a long time to complete and use that free time to focus on business building tasks. Outsource the tasks that you don’t enjoy. Outsource the tasks you’re not as good at.

And while being frugal is good, outsourcing is one area where you might want to pay a little more for a much better job. You truly do get what you pay for! Paying a little more up front, secure in the knowledge that you won’t have to either get someone else to do it again or take it back and do it yourself, can be worth the additional cost.

Tip #5 Barter, Partner, and Negotiate

Instead of always paying for products or services, look for ways to pay less. For example, if you need someone to write a sales page for you, ask for a discount or look for a way to partner or trade with them. You might be able to overhaul their website or market their services to others. Look for ways to establish a mutually beneficial relationship without spending money.

Tip #6 Reduce, Reuse, Recycle

Calculator StethoscopeFinally, look around your office and explore ways you can cut back on simple things like office supplies. Can you buy in bulk and save money? Can you reduce your use of electricity, paper, and ink? Can you get a free business phone number with Google, or an inexpensive one with Skype or one of the other VOIP services, and eliminate your monthly business phone bill?

There are many ways a frugal business owner can cut back and save money. Start exploring your options. And TRACK EVERYTHING!

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Your Personal Content Plan

Personal Content PlanI was working with a client recently on creating a marketing plan and more specifically a content plan for her business. She’s changing some stuff up: dropping some things that haven’t been working, expanding on some that have been, adding some new ones, and planning others. That’s a lot of balls in the air, and we wanted to make sure she at least had them all documented so even if they ended up being on the Not Right Now list, they were ON a list and didn’t get lost.

If my personal metaphor is building bridges, hers is exploring paths. And as part of this business documentation exercise, I asked her to to also map out her Personal Life Paths. Because just as she has a lot going on in her business, she has a lot going on in her life. As most of us do, most of the time.

The thing about those paths, that map, though? You have to draw them on something. When my sons were little, we had this big piece of cloth about the size of a tablecloth that had roads and trees and bridges and traffic signs painted on it. They used it to play with their toy cars. Now, the beautiful thing about being a kid is you really don’t care whether your little red sports car or your brother’s yellow dump truck stayed on those paths. The map was really just a guideline. But by golly, when the cars came out to play, so did the cloth.

So when you think about your Business Paths or your Life Paths, you need to draw them on something. That basis, that foundation, is what I’ve come to think of as a Personal Content Pan.

You are what and who you are, right now. Anything and everything you do and become starts from there. I know for myself, I stumble when my plan for myself doesn’t take into consideration that starting Content Plan, the definition of Me As I Am Now, and then add on the stuff that will get me to Me As I Want To Be.

In order to get to BE the Me As I Want To Be, I have to know what that is. I have to think: I call it “letting stuff percolate in my brain”. Sometimes I write things down, even make PRO and CON lists. Sometimes I don’t need to. But I do need to follow the process of figuring out what I want to BE before I can figure out what I want to DO. And I’m getting much better at hitting the Pause button before committing to anything, so I have TIME to percolate.

PercolatorIf you, like me, are old enough to remember those electric percolator coffee pots we all had about 40 years ago, you remember that you put the ingredients (coffee and water) into the pot, plug it in, and away it goes. When it’s done percolating, the coffee is ready. My brain works a lot like that: put all the ingredients in (the information), and plug it in (start the evaluation process). When I’m done percolating, I’ve made a decision.

Over the last couple of years, I’ve done a whole lot of personal development work as part of my business development process. I’ve had to, because while I wasn’t exactly unhappy in what I was doing, I wasn’t entirely happy with it either. But until I figured out my Personal Content Plan, I couldn’t see how or what to change.

So now I have a core of ME defined. I’m a writer. Everything I do stems from writing. Sometimes that’s blog posts like this. Sometimes it’s web and marketing copy, for me or for others. Sometimes it’s product development (I launched my first info product recently, and more will follow). Sometimes it’s workshops or presentations or keynotes, because I like presenting. Sometimes it’s fiction, because there are stories in my head that need to get out.

What’s your Personal Content Plan? Can you define the core of YOU? Do you know where you are, and where you want to go, and maybe even how to get there?

Want some help with that?

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What’s Your Style?

Everyone has a style. I’m not talking about your hair or your clothes or what colour your glasses frames are. I’m talking about the way you approach life, the way you solve problems, the way you think about the world.

It’s especially obvious for those of us who coach or train. Maybe we do more conscious thinking about how we do what we do, but most of us figure out pretty early on what our particular style is. And that style or approach or theme can usually be interpreted visually.

What image comes to mind when you think about how you — and your business — are doing what you do out in the world?Flexible Bridge

I’m all about building bridges. When I was working as a freelance technical writer, I always thought of the content I wrote as a bridge between a very complex technical subject and the people who needed to understand it, or at least make use of it. I got really good at learning techie geeky stuff (because I like learning it) and then explaining it to the non-techie people around me (because I also like explaining it).

I always said that my Dad was the audience I aimed for in my head. He was a pretty sharp guy, but didn’t have a lot of formal education. When he passed away I taught my then 79-year-old mother how to use her brand new laptop — and she now does all her banking online, orders her groceries and her craft supplies, and uses it as her window to the world since she’s not very mobile these days. She’s even used her webcam to record a video and put it on YouTube! If I can explain that to my Mom, I can explain anything to anyone. I bridge the gaps between what you know and what you need to know.

Web Strategy Made EasyWhen I started building websites for a living, I figured out pretty quickly that the value I brought to those projects had more to do with first getting the client’s information out of their heads (information OUT) and then explaining online marketing to them once their site was built (information IN). I was still all about bridges; I helped them bridge their marketing gap between where they wanted to be and where they needed to be online. In fact, when I first created my Web Strategy Made Easy system, I titled it “Bridge Your Marketing Gap: Web Strategy Made Easy”. I’ve since changed the title but the concept remains the same. (And that product is now available for sale as a PDF with a whole whack of bonuses. If you ever wanted a less expensive way to work with me on your web strategy than my package of one-on-one sessions, here it is.)

And when I made the transition into coaching, again it was all about building bridges. I help people figure out where they want to go — where to aim for on the other side of their gap — and then help them build their own bridge to get there.

One of my coaching clients also uses the bridge metaphor. But in her case, she IS the bridge. I help people build their own bridges, but she ACTS as a bridge between two sides of an issue.

Another of my clients uses pathways. All of the content she creates, and even her own journey, is structured on finding pathways and using maps to plan your route from A to B.

The secret in all of these? I said it in the last paragraph: “even her own journey”. The style we use with others, when we create and deliver products and services, mirrors the style and approach and theme we find in our own lives.

So if your marketing is a little stuck, think about how YOU work and how YOU learn and how YOU listen and how YOU buy. Chances are the words you want to use will be in YOUR story.

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Creating Checklists For Irregular Activities

ChecklistI love lists. I get tremendous personal satisfaction out of stroking completed items off of lists. And I know from experience if I don’t write something down, it likely won’t get done. Frequently the mere act of writing it down helps me to remember to do it. (Which is why I like pencil and paper, but that’s another discussion.) I’m a visual learner, but from words, not pictures, which is good because I can’t draw — but I can write!

When I was building websites for a living, every project lived in a binder. I took really good notes as I worked my way through the steps of developing someone’s website. And when I went back into my notes, as I frequently did, it was for one of two reasons:

  • I needed to change something on this particular site, and I wanted to see what I had done before
  • I wanted to do something on another site that I had done on this one

What I started to realize was that there were certain things I did every time I encountered a given situation, but I didn’t do them often enough to remember off the top of my head what need to be done or how to do it. So I started taking notes on my notes! I extracted little bits of stuff — code, instructions, tips and tricks, recommendations and warnings for myself — and stored them in a general binder that wasn’t associated with a particular project.

Eventually I started keeping those notes and snippets in Evernote. Remember, I wrote about Evernote here  because it’s my way of remembering everything without having to rely on my own brainpower. And because it’s electronic, it’s searchable.

Because I like lists, and I like consistency and order, I then was able to turn some of my collections of notes into checklists and procedures.  Did I mention that I also love systems and procedures? The engineer in me likes the structure and the order, and the technical writer in me likes having and writing the documentation.

Here’s the thing. We all know the value of having checklists for the things we do regularly in our businesses and our lives. Most of the time we don’t need to write them down; the steps are so ingrained in our behaviour that we do them automatically. When is the last time you had to think about how to shower and dress in the morning? That’s a procedure, but we do it so often it becomes a habit.

As solopreneurs, we keep an awful lot in our heads. That’s one of the reasons why we sometime resist getting outside help, or outsourcing: WE know what needs to be done, but we’ve not taken the time to write it out so someone else can do it for us.

The first step to outsourcing successfully is to document those things we do routinely, the everyday tasks that have to be done, but not necessarily by us. So we think we’re creating systems and procedures, but what we’re really doing it documenting the systems and procedures we already have in place, however informally.

The stumbling block, I find, is when I have to do something only occasionally. I haven’t done it often enough to be familiar with what to do or how to do it. So I muddle my way through it, the first time. And the second time, maybe months later. And the third time, after another long gap. And so on.

Confused WomanSo my intention for myself, this year, is to Pay More Attention to everything I do, whether for me or for a client, and take notes (which I tend to do anyway), and then turn those notes into a step-by-step procedure that I can follow next time.

Because there will be a next time.

What do you do, what little (or not so little) tasks come up in your business, infrequently enough that they haven’t become imprinted in your brain?

For a lot of my clients, it’s working in WordPress. Sometimes they just don’t blog enough to be comfortable working in the interface. Sometimes they need to do something new. I’ve been creating some training PDFs lately, for clients who want to start adding video, or be more disciplined about blogging, or aren’t familiar with manipulating images.

Do you need help creating checklists for your business, or for your life? Call me, and we’ll talk…

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Niche Market vs Ideal Client: Why You Need Both

Heart-centered targeted marketingWe’ve been hearing for years that we need to identify and target our “niche market”. Lately the buzz has been around identifying and marketing to our “ideal client”. Some marketers will focus on one concept, and some on the other. What’s an entrepreneur to do?

Answer: Savvy entrepreneurs do both. And here’s why.

First, let’s look at the difference. It’s subtle, and sometimes you’ll see a lot of overlap. But here’s how I think of the two concepts:

When you define your niche market, you define for yourself mostly WHERE you’ll find them and a little on HOW you’ll talk to them. So if I define my niche market is women entrepreneurs who have or want to have heart-centered businesses, I know I don’t need to go to networking groups whose members are mostly women rising up the corporate ladder and happy to be there. I might join groups that seem to attract a lot of the part-time hobby businesses, but I’ll be cautious about committing a great deal of time or a big chunk of my marketing budget there. I will look for groups, both online and offline, that attract coaches and healers and writers: women who have service-based businesses rather than women who have product-based businesses.

When you define your ideal client, you define for yourself mostly WHO they are and WHAT they’re like. And this definition, this list of attributes, is for you to keep always in the back of your mind. I will never state on my website that I’m looking for women who have at least a high school education, are probably in a stable relationship (or at least not in a toxic one), are 35-65 years old, have a left-of-centre political leaning, are decisive, are coachable, are quick learners, and value their own time (because then they;re more likely to value mine!). But when I do the initial getting-to-know-you dance with a potential client, you can bet I’ve got that list in my head.

The folks I work with, in single strategy sessions and ongoing coaching, fit both my niche market and my ideal client. It took me a VERY long time to define both. Rookie entrepreneurs have a tendency to say they’ll work with anyone — and mean it! When you’re struggling for cash flow, it’s very tempting to take on anyone who walks in your door or finds you online.

And sometimes a girl’s gotta do what a girl’s gotta do! Being very specific about your niche market and your ideal client will bring you more satisfaction and more income in the long run, but sometimes it takes a while before those very targetted marketing campaigns hit their mark. In the meantime, you have to bring in enough income to support you and your business.

Once your cash flow is pretty steady, and steadily increasing, you feel as if you now have the luxury of being a bit more selective about who you work with. First you start narrowing your niche market, the WHERE and HOW part of your marketing. You can start focusing your marketing efforts, and your marketing language, into a narrower stream.  Because you’re now offering the RIGHT products and services to the RIGHT people with the RIGHT message, the percentage of folks that turn from prospects into paying customers increases. It takes less effort, and less money, to land each new client.

Then the ideal client parameters start to become important. Even within that narrower niche, there are people you simply prefer to work with. It’s part personality click and part shared values: you recognize your kindred spirits, and those are the Best Clients Ever. You reach “entrepreneur paradise” when your client list consists almost completely of those ideal clients.

So it’s a journey. When you start, your market can look pretty broad. As you gain experience – and cash flow – you start focusing your message to a narrower target, your niche market. And if you market consistently and persistently, you get to the point where you can pick and choose even in that smaller pool, and you wind up with a collection of ideal clients.

I’m very fortunate to be in the position to pick and choose my clients. It’s taken me a long time to get here, but it sure is a whole lot more fun! As I transition into retirement, I get to focus only on clients who are a joy to work with.

Where are you on that journey? Have you defined your niche market yet? How about your ideal client?

Need help with that? Want to know more? Use my online scheduler to book a free introductory call, where we can look at exploring how to get you moving down the path to that Entrepreneur’s Paradise of the Ideal Client!

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Back Up Your WordPress Site: BackupBuddy

Stuff happens. In my experience, it tends to happen at the most inconvenient time possible. If your computer is going  to be stupid and lose the whatever you’re working on, it won’t be the draft of the letter you’re writing to your sister, or even the Facebook status update about your latest blog post. It’ll be something like last year’s taxes, or the irreplaceable photos from your Mom’s 80th birthday.

Bad Things can also happen to your WordPress website. If they do, can you recover quickly? You can, with BackupBuddy.   {end excerpt}

I’ll talk about hacking (and recovering from being hacked, and other security concerns) another time. But if the very worst happens and your site has broken to the point that you — or your web person — can’t get it back up and running by beating it with a stick, at least if you’ve got a recent backup you can simply replace the bad version with a good one.

BackupBuddyMy absolute favourite plugin for that is BackupBuddy from iThemes.

It’s absolutely a must on any site I work on. I love that it can do a full backup of everything, including WordPress configuration files and all of those images and media files you’ve been uploading for months. It can also do a database-only backup. It can send the backup files someplace else for storage, in case your web hosting server has a major meltdown or is hit by a natural disaster and you have to move the some someplace else. And it can do any of those on a schedule you set.

Because have I set up and developed multiple sites, some for other people, I tend to work in what’s called a “sandbox” or test area while the site is under its initial development. Then I use BackupBuddy to easily migrate the ready-to-launch site to its new permanent home. Easy peasy.

The WordPress folks issue updates frequently. Sometimes if you do that WordPress update before the folks who develop all the various plugins you use, you run the risk of breaking the site till the plugins can catch up to the WordPress release.

Before you upgrade your site, or even a plugin, you should do a full backup and store the backup file someplace else.  That way if something DOES go wrong, or stop working, it’s a quick fix to restore the site to the way it was just before you hit that “update now” link.

Yes, your hosting company may run regular backups. But since Bad Things Happen At Inopportune Times, it’s a good idea to be sure you can recover from disasters even if you can’t completely disaster-proof your site. That way if your site breaks one evening when you were just updating WordPress, you don’t have to wait and contact your host during business hours, and hope they ran their latest backup AFTER you uploaded that huge collection of posts yesterday.

Why not play it safe, and get BackupBuddy?

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Want To Be Taken Seriously? Use A Real Email Address!

I like Gmail. I really do. I have a Gmail email address that I use for personal correspondence. I use the Calendar and Contacts features to sync my Android phone and tablet with Outlook.

But it drives me absolutely crazy when I see a small business owner — even one who HAS a website — use a Gmail address as their business contact email.

Email - Personal Vs Professional

Why would you do that? Why would you choose to look unprofessional, when it would take so little effort and no extra money to NOT do it?

(It reminds me of the days when Microsoft Publisher first became readily available to the home user. Everyone could do their own desktop publishing now! And it came with a bazillion fonts: how many can you use on your business card? And then you could go to Staples and buy those rip-apart business card blanks and print your own. Why would anyone continue to use a designer and a professional printer? Because hiring a pro makes you look like a pro…)

If your company has a website, you should have email hosting included in your website hosting package. And if you don’t, then switch hosts! I can’t remember the last time I saw a hosting plan that charged extra for an email address or two. Most come standard with a bunch (20? 50?) with the option to buy more if you need them.

You’ll probably want {yourname} @ {yourdomain}.com as a minimum. But you can add things like sales@, or info@, or newsletter@: whatever makes sense for your business.

Yes, Google has really good spam protection on its email servers. Sometimes I hear people say that’s why they use a Gmail account. Again, your web hosting package SHOULD come with spam protection, although I do occasionally see the odd host charging extra for that. In my opinion, they shouldn’t, because running a good solid spam protection utility protects their servers as much as it protects your inboxes.

You can, if you want, use Google’s email servers to manage your domain-specific email addresses. It can get complicated to set up, so find a web person who can do that for you if you really want to go that route.

It’s far easier to log into your hosting control panel and manage whatever spam protection is available to you there. And you can add a desktop-level layer of protection the way I do with MailWasher.

One thing to remember about using Gmail is that you’re running your email through a cloud-based service over which you have no control. Google’s licensing policies say that you own all of your content and messages, but they can deliver ads to you based on the contents of those emails unless you specifically opt out. While they use automated systems to target those ads, to me it feels a little creepy to see advertising related to recent emails that have gone through my account.

So please. Use your Gmail address for your personal correspondence. But get a real email address, one associated with your company’s primary URL, for your business!

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Something Fierce: Marian Call

Nothing beats live music.

I listen to a lot of music. There’s almost always something playing in my office when I’m working (which prompts another post about auto-playing audios and videos on your websites…). I have very eclectic taste in music, more wide-ranging probably than I do in art or literature.

And one of my very very favourite things is when I get to hear a treasured artist live and in person.

I’ve had the privilege of hearing Marian Call live twice. In 2010, she visited Edmonton as part of her 49>50 Tour (where she hit ALL 50 US states, and a good many Canadian provinces) and played a house concert for me and my family and friends. In. My. House. Which is so far beyond awesome I can’t even describe it.

In 2012 she swung back through Alberta, and this time I caught up with her in Calgary. In someone else’s house.

I like her music quite a lot, and I really love hearing her live.  I’m part of her Donor’s Circle, because I believe strongly in supporting the arts — and in supporting young entrepreneurs.

Marian Call European Adventure QuestBecause Marian isn’t just a talented singer-songwriter, she’s also a kick-ass entrepreneur. Completely independent, without the backing of a label or even an agent, she puts out albums and goes on tour regularly. Last year she toured Europe, and paid for the project with a Kickstart venture in the form of an online game called Marian Call European Adventure Quest that fully funded probably within hours, and went on to pull in almost 6 times her original goal of $11,111.

 

So go. Have a listen. Buy an album (or two). Drop a tip in the Tip Jar.

And keep watching. Because Marian, and other independent artists like her, are the redefining the future of the music industry.

Something Fierce: Marian Call

http://www.mariancall.com

 

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But I Didn’t Sign Up For This! (Are you sending spam?)

Spam FlagI really wish that when entrepreneurs decide to start marketing online, they’d learn – and respect – the rules for playing in the various sandboxes. Last week I wrote about one disagreeable practice: tagging someone in a Facebook post when the content has nothing do to with them. This week I’m writing about another disagreeable practice: adding someone to your automated email list when they haven’t given you permission to do so.

Do you know what “permission-based marketing” is? Have you ever looked at Canada’s anti-spam legislation?  According to the Industry Canada website :

“The regime to allow for email marketing is based on a consumer opt-in approach, which stipulates that businesses must get consent prior to sending commercial email or have a pre-existing business relationship with a consumer.”

What that means is that unless you explicitly ask permission, you cannot add everyone you know into your database and send unsolicited email. You can manually send individual emails to ask for that permission, but even then you should use an opt-in system, whereby if YOU as the list owner add ME as the potential subscriber to your list, I am then sent an automated message asking me to confirm my subscription to the list. Almost all third party email applications, such as Constant Contact or MailChimp or 1ShoppingCart, make that easy for you.

Using that automated opt-in is not yet law in Canada, but it very likely will become so. And if you are sending to folks outside of Canada, make sure you comply with their anti-spam laws too – because some jurisdictions REQUIRE using a double opt-in system. (The US also requires that you include a valid physical postal address. Since most of us here in Canada also email folks in the US, we need to comply with those anti-spam laws as well.) The full text of the Canadian law is here: http://laws-lois.justice.gc.ca/eng/acts/E-1.6/page-1.html .

That explicit permission can be implied during the process of making an online purchase, but even then the purchaser should be notified that they are being added to a marketing list – and be given the option to NOT subscribe. It can also be granted by using a sign-up form when you speak at an event, or by getting individual, explicit, verbal permission when you are networking with someone (I write it on their card so I have a paper trail).

If you make a habit of sending emails to folks who don’t expect them because they didn’t subscribe, you run the strong risk of having those messages as spam. Too many spam flags can get your account suspended or even closed permanently.

Raining SpamI don’t know about you, but I’ve had to tighten up my spam filters lately. Messages are creeping through that shouldn’t. If YOU add me to your list, rather than inviting me to add myself to your list, my spam filter might well catch your message and bundle it with all sorts of other nasties. Do you really want your message lumped in with the ads for Russian brides or the requests for help in laundering money from Nigeria?

I know it’s tempting to take that fistful of business cards you collect at networking events, or the list of folks who “like” your business Facebook page, or the ones who belong to the same LinkedIn groups you do, and add them all to your main marketing list. But it’s borderline legal at best, and certainly not good business practice.

So please, revisit your list subscribers with that in mind.  Remove the folks who have not yet given you explicit permission, and send the others a MANUAL email with a “please subscribe” message and link.

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